City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 29

Ratings Of Arlington Police Department – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Courtesy of the
Officers
88
86
Providing Feeling
of Safety
85
85
Visibility of
Police*
78
83
Emergency
Response Time
83
83
Reducing Gang
Problems
79
79
Reducing Drug
Activities
77
74
Enforcing Traffic
Regulations
74
72
0
20
40
60
80
10 0
Percent
Question: “Now thinking about the service of the Arlington Police Department, using a scale of excellent, good, fair,
and poor, please rate the police department on…?”
Base:
Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=427; 2001 n=427)
Statistical Note: An “up” arrow (↑) indicates a significant increase and a “down” arrow (↓) indicates a significant
decrease from the previous year (i.e., difference significant at or above the 95% confidence level.
* Note:
The events of September 11, 2001, may have affected this measure either by increased visibility of police
or increased sensitivity to police. This should be taken into consideration when assessing ratings of this
attribute this year or in the future.
Decision Analyst, Inc.
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