City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 4

EXECUTIVE SUMMARY
Arlington residents give high ratings to both the city and their neighborhoods as a place
to live in terms of quality of life. Eighty-nine percent (89%) give the city a rating of
“good” or “excellent,” and 84% rate their neighborhood as “good” or “excellent.”
Overall perceptions of most city services are very positive. The fire department
receives extremely high ratings, and higher than any other city services. Street
maintenance and traffic-related issues appear to be areas where residents see the most
room for improvement.
Recreation and library facilities are widely used and are generally perceived very
favorably.
Overall, Arlington residents appear to feel that the city government does a good job in
most areas, but that there is room for improvement. Among strategic initiative areas,
the city government is rated highest on “improving citizen satisfaction with core
services.” Areas where the city government is seen as needing the most improvement
are in “addressing mobility or transportation needs” and “effectively communicating with
residents.”
Decision Analyst, Inc.
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