City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 25

Rating Of Services By Users—Courtesy And Attentiveness
Excellent
Fire Dept.*
Good
84
911 Call Center
16
56
Ambulance*
Police
15
53
Water Dept.
32
47
Streets Dept.*
20
81
39
40
60
85
85
34
42
0
92
36
70
100
81
80
100
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on… Courtesy and attentiveness.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=86*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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