City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 22

Usage Of Services And Perceptions Of Users
Services. Generally, residents who have had contact with various city services rate
those services very high on “promptness” and “courtesy.” The fire department and 911
call center are especially strong on both of these measures. While the streets
department is viewed favorably with regard to “courtesy and attentiveness,” residents
perceive need for improvement for this department in terms of “handling your issue or
concern promptly.”
Recreation Facilities. City parks and city libraries are widely used (79% and 73%
visited or used in past year, respectively). Also, more than one-third of Arlington
households have visited a city recreation center, a city athletic field, or Lake Arlington in
the past year. Overall quality of recreation facilities is generally perceived very
positively. The facilities seen to have room for improvement are city swimming pools
and Lake Arlington.
Miscellaneous Facilities or Services. Four out of ten Arlington residents (40%) have
visited the Arlington Convention Center in the past 12 months, and the overall quality of
the convention center is rated very high. The overall quality of the Arlington animal
shelter is also viewed positively among residents who have visited in the past 12
months. Residents who have visited the Arlington Municipal court in the past 12 months
appear to see some room for improvement with regard to courtesy and attentiveness of
employees, a strong need for improvement with regard to length of wait.
Decision Analyst, Inc.
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