City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 14

Rating Of Services On Specific Attributes By General Population
Police Department. The police department tends to be rated positively on all attribute
measures. Areas in which the police department is rated highest include courtesy of
officers and providing a feeling of safety. The area rated lowest is “enforcing traffic
regulations”; still, 74% rate the police “good” or “excellent” on this measure.
In regard to community policing efforts, residents are most likely to be aware of police
being involved with children (50%), talking with residents (45%), or attending community
events (40%). Residents are least likely to be aware of police implementing foot patrols
or bike patrols in neighborhoods, addressing quality of life offenses, talking with
business owners, attending community meetings, and facilitating crime watches or
nights out.
Fire Department. The emergency services provided by the Arlington fire department
are viewed very positively by Arlington residents. In fact, there may be little room for
improvement on this measure. Perceptions of the department’s non-emergency
community education services are positive, as well, but there is probably some room for
improvement.
Streets. Arlington residents appear to perceive streets as an area where there is much
room for improvement. Areas in which 65% or less of Arlington residents give the city a
rating of “good” or “excellent” include: condition of neighborhood streets, condition of
major city-maintained streets, condition of sidewalks, management of traffic on major
thoroughfares during peak traffic hours, and availability of sidewalks.
Residents also see a number of problems when driving in Arlington. Areas rated as at
least a minor problem by 81% of residents include: too much traffic on city streets, cars
running red lights, speeding, and construction.
Water. The quality of the water and wastewater services provided by the City of
Arlington is generally perceived positively by Arlington residents. However, residents
perceive room for improvement regarding overall quality of the tap water. Water rates in
Arlington are perceived to be reasonable to possibly somewhat high.
Decision Analyst, Inc.
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