City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME................................................................... 3
EXECUTIVE SUMMARY................................................................................................. 4
DETAILED FINDINGS..................................................................................................... 5
Overall Rating Of Arlington And City Services ........................................................... 6
Neighborhoods .......................................................................................................... 9
Rating Of Services On Specific Attributes By General Population ........................... 14
Usage Of Services And Perceptions Of Users......................................................... 22
City Government ...................................................................................................... 36
City Website And Importance Of Internet Communication....................................... 39
Tax Rate Vs. City Services ...................................................................................... 43
APPENDIX .................................................................................................................... 45
QUESTIONNAIRE......................................................................................................... 50
Decision Analyst, Inc .
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