Sample Sources & Response Rates

In total , 72,000 invitations were sent . With 2,941 residents completing the survey , the overall response rate was 4 %.

Invitation Method

Sample Source

Record-Selection Method

Number of Invitations Sent

Response Rate

Email addresses obtained via lists from the Library and Water Departments

Randomly selected emails proportionate to Arlington ’ s zip code distribution

60,000 4.4 %

Mailed postcard

Randomly selected residential addresses proportionate to Arlington ’ s zip code distribution

7,000 3.2 %

A list of all occupied residences in Arlington

Augment : Randomly selected residential addresses within zip codes containing higher proportions of non-white residents

5,000 1.5 %

City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 7