City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 49

City Communication Channels

City Website City TV Channels
Council Webcast Have Used in the Past 12 Months Have Used in the Past 12 Months Have Used in the Past 12 Months
2022
78 %
2023
79 %
2022
22 %
2023
23 %
2022
13 %
2023
12 %
Rating
Good
Excellent
Rating
Good
Excellent
Rating
Good
Excellent
70 % 69 %
69 % 67 %
59 %
66 %
53 % 53 %
48 % 48 %
44 %
48 %
16 % 16 % 2022 2023
21 % 19 % 2022 2023
16 % 18 % 2022 2023
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) Base : Total respondents , excluding " Don ' t know " ( numbers vary by communication channel ); Respondents who have used communication channels in the past 12 months , excluding " Don ' t know " ( numbers vary by communication channel ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
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