2022 2023

Good Excellent

Had Contact With Fire Department in Past 12 Months

95 % 94 %

18 % 19 %

95 % 97 %

17 % 25 % 76 % 78 %

↓

77 % 75 % 78 % 71 %

43 % 42 %

33 % 35 %

Quality of Service Timeliness of Service Community Education Services

Questions : Q11x . If you have had contact with the Fire Department over the past 12 months , what was the nature of the service ? | Q11a . Now , thinking about fire services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2022 : n = 3,295 ; 2023 : n = 2,941 ); Respondents who have used Fire Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute and question ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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