City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 12

Key Findings

Arlington Overall ( Continued )

● Positive ratings for quality of life in Arlington have fluctuated over the years , with current-year ratings 4 percentage points below the 2013-2023 average .
● Positive ratings for quality of life in the City ’ s neighborhoods are 1 percentage point above the 2013-2023 average .
● Overall , the percentage of residents who agree that Arlington is headed in the right direction has generally been trending downward since around 2016 . Current-year agreement shows a slight uptick yet remains 5 percentage points below the 2013-2023 average .
● Likewise , the percentage of those who agree that they are getting their money ’ s worth for their tax dollars has generally been trending downward for several years , except for a boost in 2020 . Current-year agreement shows a slight uptick but remains 5 percentage points lower than the 2013-2023 average .
% Who Rated “ Good ” or “ Excellent ” Quality of Life in Arlington Quality of Life in Neighborhood
2013-2023 Average : 74 % 2013-2023 Average : 73 %
76 % 80 % 79 % 75 % 74 % 75 % 71 % 70 %
75 % 74 % 74 % 72 %
68 % 69 % 70 %
69 % 75 % 76 % 73 % 74 % 69 % 69 %
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
% Who Answered “ Arlington Is Headed in the Right Direction ” 2013-2023 Average : 76 %
85 %
82 %
83 %
80 %
76 %
75 %
75 %
72 %
73 %
69 %
71 %
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
% Who Answered “ Yes , I ’ m Getting My Money ’ s Worth for My Tax Dollars ” 2013-2023 Average : 68 %
75 %
78 %
75 %
73 %
66 %
64 %
60 %
66 %
63 %
60 %
63 %
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
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