City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 78

Via & Transportation Options

↓ ↓
60 % 65 % 50 % 50 % 48 %
↓
↓
51 %
53 %
52 %
11 % 8 %
25 % 17 % 19 %
Total White Black Latino Other
Aware of Via On-Demand Rideshare Service Answer options : Yes ( shown ), No , Not sure
Adequate Transportation Options
Total White Black Latino Other
Have Used Via On-Demand Rideshare Service ( Among Those Who Are Aware of It ) Answer options : Yes ( shown ), No , Not sure
Total White Nonwhite *
Rated Via On-Demand Rideshare Service “ Good ” or “ Excellent ” ( Among Those Who Have Used It )
Total White Black Latino Other
37 % 35 % 35 %
↓
38 % 44 %
63 % 65 % 65 % ↓
62 % 56 %
Yes
No
Questions : Q13c . Are you aware of Via On-Demand Rideshare Service ? 1 | Q13d . Have you ever used Via On-Demand Rideshare Service ? 2 | Q13e . Overall , how would you rate Via On-Demand Rideshare Service ? ( 4-point scale , Excellent to Poor ) 3 | Q13f . Overall , do you feel that the City of Arlington has adequate transportation options ? 4 Base : 1 Total respondents ( Total : n = 3,295 ; White : n = 2,329 ; Black : n = 257 ; Latino : n = 325 ; Other : n = 194 ); 2 Aware of Via ( Total : n = 1,924 ; White : n = 1,419 ; Black : n = 138 ; Latino : n = 163 ; Other : n = 92 ); 3 Have used Via , excluding " Don ' t know / No answer " ( Total : n = 173 ; White : n = 101 ; Nonwhite : n = 65 *); 4 Total respondents , excluding " Don ' t know / No answer " ( Total : n = 2,438 ; White : n = 1,733 ; Black : n = 192 ; Latino : n = 246 ; Other : n = 139 ). * Small base size ; interpret with caution . Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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