City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 6

Sample Sources and Response Rates

In total , 72,017 invitations were sent . With 3,295 residents completing the survey , the overall response rate was 4.6 %.
Invitation Method
Sample Source
Record-Selection Method
Number of Invitations Sent
Response Rate
Mailed postcard
A list of all occupied residences in Arlington
Randomly selected residential addresses proportionate to Arlington ’ s zip code distribution
12,017 3.0 %
Email
Email addresses provided by lists from the Library and Water Departments
Randomly selected emails proportionate to Arlington ’ s zip code distribution
60,000 4.9 %
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