City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 87

Ratings of City Staff

% Who “ Somewhat Agree ” or “ Strongly Agree ”
I get the answers I need when I call a City facility I get the answers I need when I visit a
61 % 61 %
71 % 67 %
46 %
67 % 67 %
74 %
Total White Black Latino Other Total White Black
When I ask a City employee for something , they either provide the answer or find someone who can
When I ask different City employees t the same answer
66 % 66 %
75 %
68 %
55 %
47 % 46 %
56 %
Total White Black Latino Other
Total White Black
Question : Q16b . Based on your impression or experience , how much would you agree or disagree with the following statements ? ( 5‐point scale , Str Base : Total respondents , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by statement ). * Low base size ; interpret with caution .
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