City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 86

City Communication Channels

City Website City TV Channels
Council Webc Have Used in the Past 12 Months Have Used in the Past 12 Months Have Used in
77 % 78 % 71 %
78 % 77 %
20 % 16 %
26 % 30 %
22 %
17 % 14
Total White Black Latino Other
Total White Black Latino Other
Total
Wh
Rated “ Good ” or “ Excellent ”
Rated “ Good ” or “ Excellent ”
Rated “ Good ”
71 % 71 % 74 %
63 % 62 %
69 %
63 %
Total White Nonwhite Total White Nonwhite
Total
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have per months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the ser
Base : Total respondents , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by channel ); Respondents who have used communicati excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by channel )
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