City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 76

Water Utilities Department Ratings

% Who Rated “ Good ” or “ Excellent ”
82 % 84 %
76 % 80 % 79 %
83 % 84 % 80 % 82 %
75 %
77 % 79 %
Total White Black Latino Other
Total White Black Latino Other
Total
White
Overall Quality of Products and Services
Water Treatment Services Efficienc
76 % 78 %
68 %
78 %
58 %
72 % 71 % 75 % 80 %
70 %
70 % 70 %
Total White Black Latino Other
Total White Black Latino Other
Total
White
Quality of Drinking Water Water Conservation Efforts Spe Water /
Questions : Q14e . Overall , how do you rate the quality of products and services the Water Utilities Department provides ? ( 4‐point scale , Excellent to had direct contact with the Water Utilities Department , please provide your opinion on the following . ( 4‐point scale , Excellent to Poor ) Base : Total respondents , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by attribute )
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