Code Compliance
% Who Rated “ Good ” or “ Excellent ” ( Except where noted )
51 % 56 % |
43 % |
49 % 54 % |
40 % |
20 % 21 % |
Total White Nonwhite |
Total White Nonwhite |
Total |
White |
Quality of Customer Service |
Timeliness of Complaint Response |
Personally U |
|
|
Services |
Questions : Q13b . Considering the services that Code Compliance provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) | Q13 Compliance over the past 12 months , what was the nature of the service ? Base : Respondents who have used Code Compliance , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by attribute ); Total respo
n = 2,056 ; Black : n = 182 ; Latino : n = 245 ; Other : n = 155 )
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