Fire Department Services
% Who Rated “ Good ” or “ Excellent ” ( Except where noted )
96 % 99 % 90 %
97 % 98 % 94 %
Total White Nonwhite * Quality of Service
Total White Nonwhite * Timeliness of Service
77 % 78 % 77 %
13 % 13 % 12 % 14 % 11 %
Total White Nonwhite
Community Education Services
Total White Black Latino Othe
Had Contact With Fire Department in Past 12 Months
Questions : Q11a . Now , thinking about fire services that the City provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) | Q11 . facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If y
service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4‐point scale , Excellent to Poor ) | Q11 Fire Department over the past 12 months , what was the nature of the service ?
Base : Respondents who rated Fire Services , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by attribute and question ); Total re n = 2,056 ; Black : n = 182 ; Latino : n = 245 ; Other : n = 155 ). * Low base size ; interpret with caution .
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