Customer Service
Residents ' Overall Rating of Customer Service Provided by City Departments
Total White Black Latino Other
19 % 21 %
16 % 21 %
17 %
52 % 51 % 61 % 50 %
50 % 21 % Excellent Good Fair Poor
Question : Q6 . Overall , how would you rate the level of customer service provided by City of Arlington departments ? Base : Total respondents , excluding “ don ’ t know ” ( Total : n = 2,509 ; White : n = 1,865 ; Black : n = 163 ; Latino : n = 221 ; Other : n = 144 )
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