City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 5

New this year : The number of survey invitations sent was dramatically increased in an effort to obtain statistically reliable feedback from a variety of ethnic groups . A new section of this report shows results by ethnic groups .
● An online survey was conducted amo residents aged 18 and older .
● Survey invitations were sent via mail a randomly selected Arlington residents
• Mailed invitations were postcards th to visit the survey website . Decision the postcard printing and mailing .
• Email invitations provided a direct lin were sent by the City .
• Only those residents who were invit were given access to the online surv measure , participants had to enter t addresses or personal passwords ( pr postcards ) before accessing the surv
● Interviews were conducted between F March 13 , 2022 .
● Data was collected , analyzed , and rep Analyst , an independent marketing re

Methodology

New this year : The number of survey invitations sent was dramatically increased in an effort to obtain statistically reliable feedback from a variety of ethnic groups . A new section of this report shows results by ethnic groups .
● An online survey was conducted amo residents aged 18 and older .
● Survey invitations were sent via mail a randomly selected Arlington residents
• Mailed invitations were postcards th to visit the survey website . Decision the postcard printing and mailing .
• Email invitations provided a direct lin were sent by the City .
• Only those residents who were invit were given access to the online surv measure , participants had to enter t addresses or personal passwords ( pr postcards ) before accessing the surv
● Interviews were conducted between F March 13 , 2022 .
● Data was collected , analyzed , and rep Analyst , an independent marketing re
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