City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 42

Transportation Options

2020 2021
2020 data omitted due to extremely low base size .
2020
48 %
2021 ↑
55 %
2020
6 %
2021
9 %
Aware of Via On‐Demand Rideshare Service
Adequate Transportation Options
Ever Used Via On‐Demand Rideshare
Service ( Among Those Who Are Aware of It )
Via On‐Deman
( Among Those Who H
2020 34 %
66 %
2021 36 %
64 %
Yes
No
Questions : Q13c . Are you aware of Via On‐Demand Rideshare Service ? 1 | Q13d . Have you ever used Via On‐Demand Rideshare Service ? 2 | Q13e . Ov On‐Demand Rideshare Service ? ( 4‐point scale , Excellent to Poor ) 3 | Q13f . Overall , do you feel that the City of Arlington has adequate transportation
Base : 1 Total respondents ( 2020 : n = 1,077 ; 2021 : n = 2,774 ); 2 Aware of Via ( 2020 : n = 512 ; 2021 : n = 1,453 ); 3 Have used Via , excluding “ don ’ t know ” ( 2021 excluding “ don ’ t know ” ( 2020 : n = 822 ; 2021 : n = 2,113 ) Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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