City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 40

Other Arlington City Services and Faci

2020 2021
Good Excellent
81 % 83 %
44 % 43 %
84 % 81 %
43 % 40 %
84 %
40 %
37 % 40 % 41 % 42 %
45 %
Quality of Recycling Services Electronic Bill‐Paying Service Quality of
80 % 80 %
52 % 48 %
77 % 80 %
37 % 44 %
86 %
53 %
28 % 32 % 39 % 36 %
33 %
Landfill Services Dispatch Service ( 911 ) Conv
81 % 77 %
50 % 48 %
78 % 76 %
48 % 42 %
73 %
40 %
31 % 29 %
31 % 34 %
Emergency Management Services Vital Statistics Services Quality of Yar
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have per months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the ser
Base : Respondents who have used or visited service or facility in the past 12 months , excluding “ don ’ t know ” ( numbers vary by service / facility ) Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wav
33 %
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