City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 15

● Most other City services remain on par with last year .
● The Convention Center received significantly lower top‐two‐box ratings , compared to last year .
● Open Records Requests slipped downward into the “ much room for improvement ” category .

Key Findings

Other City Services

● Most other City services remain on par with last year .
● The Convention Center received significantly lower top‐two‐box ratings , compared to last year .
● Open Records Requests slipped downward into the “ much room for improvement ” category .
Top‐2‐Box Rating : “ Good ” or “ Excellent ”
2020
Quality of Recycling Services
81 %
Electronic Bill‐Paying Service
84 %
Quality of Garbage Collection Services
84 %
Landfill Services
80 %
Dispatch Services ( 911 )
77 %
Convention Center
86 %
Emergency Management Services
81 %
Vital Statistics Services
78 %
Quality Of Yard Waste / Debris Pickup
73 %
Municipal Court Services
70 %
Platting Services
69 %
Graffiti Removal
61 %
Animal Services
64 %
Open Records Requests
66 %
Building Permits
53 %
Zoning Services
48 %
Code Enforcement
51 %
Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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