Water Utility Services
% Who Rated “ Good ” or “ Excellent ” ( Except where noted )
83 % 86 % 84 % |
78 % 77 % |
82 % 84 % 83 % 82 % |
75 % |
Total White Black Latino Other Quality of Services
Total White Black Latino Othe Timeliness Of Services
84 % 87 % 85 % 84 % 79 % 55 % 55 % 55 % 53 % 52 %
Total White Black Latino Other Availability of Services
Total White Black Latino Othe
Had Contact With Water Utilities Department in Past 12 Months
Questions : Q14b . Now , thinking about the water customer services that the City provides , please rate each of the following . ( 4‐point scale , Excellent months , if you have had contact with the Water Utilities Department , what was the nature of the contact ? Base : Respondents who have used Water Utility Services , excluding “ don ’ t know ," in total and by ethnic groups ( numbers vary by attribute ); Total re
n = 2,056 ; Black : n = 182 ; Latino : n = 245 ; Other : n = 155 )
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