Key Findings
City Services
Top‐2‐Box Rating : “ Good ” or “ Excellent ” 2020
● Department services continue to garner positive overall ratings .
● Ratings for Fire Department Services , City Library Services , and Ambulance / Emergency Medical Services remain overwhelmingly positive .
● However , the ratings for City Library Services had a notable decrease compared to last year .
● Ratings for Water Utilities Services and Department : Products & Services improved since last year .
Overall City of Arlington Departments : Customer Service
70 %
Fire Department Services 95 %
City Library Services 99 %
Ambulance / Emergency Medical Services 93 %
Parks and Recreation Facilities : Overall Quality of Parks 89 %
Water Utility Services 79 %
Water Utilities Department : Products & Services 78 %
Police Services 75 %
Code Compliance Customer Service 61 %
Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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