City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 11

Key Findings

Arlington Overall ( Continued )

● Positive ratings for quality of life in Arlington and quality of life in the City ’ s neighborhoods have fluctuated over the years , but current‐year ratings are about on par with 2011‐2021 averages .
● Overall , the percentage of residents who agree that Arlington is headed in the right direction has been trending downward since around 2016 . Currentyear agreement is 6 percentage points below the 2011‐2021 average .
● Likewise , the percentage of those who agree that they are getting their money ’ s worth for their tax dollars has been trending downward for several years . Current‐year agreement is 8 percentage points lower than the 2011‐2021 average .
% Who Rated “ Good ” or “ Excelle Quality of Life in Arlington Quality o
2011‐2021 Average : 75 % 2011‐2021 Av
74 %
81 %
76 %
80 %
79 %
75 %
74 %
71
68 %
73 %
69 %
75 %
76 %
73 %
69 %
69
2011 2012 2013 2014 2015 2016 2017 20
% Who Answered “ Arlington Is Headed in the
2011‐2021 Average : 79 %
87 % 83 % 85 % 82 % 83 % 80 % 76 % 75
2011 2012 2013 2014 2015 2016 2017 20
% Who Answered “ Yes , I ’ m Getting My Money ’ s Wo
2011‐2021 Average : 71 %
79 % 80 % 75 % 78 % 75 % 73 % 66 % 64
2011 2012 2013 2014 2015 2016 2017 20 Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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