City Manager's Annual Report 2017 | A Year In Review | Page 32
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3.
The Port St. Lucie Civic Center
has made many internal
IMPROVED CIVIC improvements to enhance
CENTER BOX rentals and amenities, including
OFFICE upgrades to its portable
stage, dance floor, audio-
visual equipment, refurbished street lighting and new
signage. But it’s probably the changes to the box office
that will resonate most with customers. In 2017, the Civic
Center instituted online ticketing for events. This allows
customers to buy tickets for concerts, shows and other
events online, instead of in person at the box office.
C U S T O M E R S E R V I C E
These improvements resulted in the sale of 4,229
tickets in Fiscal Year 16/17. Of those, 1,020 were sold
online, resulting in an increase in Box Office revenue
of 28 percent or $10,639.77.
While enjoying the amenities at the Civic Center,
patrons can have a bite to eat at the Café, which re-
opened for business in 2017.
THE CITY’S EXCEPTIONAL VOLUNTEERS
The City’s team of almost 200 volunteers help boost staff’s efforts in
providing exceptional service to customers, everywhere from the
Saints Golf Course to individual City departments. In 2017, the City’s
Volunteer Coordinator stepped up efforts to recruit active volunteers by
attending job fairs, speaking at local high schools to making volunteer
promotional videos. Volunteers contributed more than 28,000 hours of
time to the City in Fiscal Year 2016/17. The City’s Police Department
was the recipient of the 2017 IACP/Bodyworn Leadership in Law
Enforcement Volunteer Programs Award. The award recognizes
volunteer programs that demonstrate innovative, effective practices for
augmenting sworn or civilian staff and/or improving service delivery to
their communities.
#IAMPSL
CITY OF PORT ST. LUCIE
A N N U A L R E P O R T 2017