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CUSTOMER SERVICE
1.
UTILITY SYSTEMS
UPGRADES
While some customers still prefer to send a check in the mail, the City acknowledges that many prefer the convenience of paying their utility bills and managing their accounts with a few clicks of the mouse or with just a phone call. The City’ s Utility Systems Department has implemented significant upgrades to its customer service experience, including:
• Customers can make a payment or get account info over-the-phone with automated voice prompts.
• |
Bill pay upgrades, such as the ability to manage |
multiple |
accounts, |
pay |
multiple |
accounts |
at |
the |
same time, save several payment options to your |
wallet, |
set |
up |
automated |
payments |
and |
receive |
e-bills. |
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• Customers may now apply online to start service on a residential property with existing water and / or wastewater service( s).
If you need help with any of these new services, customers can stop by Utility Customer Service Monday through Friday between 8 a. m. and 5 p. m. at City Hall
and a Customer Service Representative will help you set up your online account in less than 5 minutes. From saving payment options in your virtual wallet to scheduling automatic payments, knowledgeable staff will walk you through the process and ease of the new system or you can watch a quick tutorial video online.
# IAMPSL
CUSTOMER SERVICE IN ACTION:
PROACTIVE PROBLEM SOLVERS
While out in the field Paul Cicaroni, a Utility Systems Department employee, heard a sewer alarm going off, He addressed the issue and left a door hanger for the customer stating that the issue was resolved. The customer took the time to call the City to report how pleased he was that this work was completed and he never even had to make a phone call to report the problem!
Super Bowl Sunday viewing time was saved for one Port St. Lucie Utility customer thanks to Utility Systems Department employee Richard Hirsch’ s quick actions. The customer used Port St. Lucie’ s app, AccessPSL, to report that on Super Bowl Sunday-- just about two hours before the kickoff-- Richard knocked on the door to let them know their water meter was leaking. Within minutes, Richard fixed the meter and was on his way.