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Unsolvable Conflict on Agile Teams
(http://www.agilejournal.com/articles/columns/articles/888-
unsolvable-conflict-on-agile-teams)
Navigating Conflicts: A Guide to Frosting High-Performing Agile
Teams
(http://www.nxtbook.com/nxtbooks/sqe/bettersoftware_0409/#/36)
Determining how to build a high-performing agile team, while
managing conflicts, is a considerable task for any agile coach. In this
assignment, you are asked to explore and discuss various conflict
resolution methods and determine when and how to use them as an
agile coach. You must discuss the techniques in a context of an agile
project team environment with various scenarios, and must also
demonstrate how you can turn the high-contention situations into
high-collaboration situations. For example, the project team has
consistently encountered changes of scope by the product owner. The
QA team also emailed the whole team on how poorly the developers
have done in their coding. The developers escalated to their manager
about the documentation errors done by architects.
Write a four page paper in which you:
Identify and evaluate at least three (3) conflict resolution techniques
that can be used by the agile coach to change the dynamics of the team
in the example provided.
Summarize at least five (5) common causes of conflicts in this team
and analyze why agile strategies can be applied to resolve those
conflicts.