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high-collaboration situations. For example, the project team has
consistently encountered changes of scope by the product owner. The
QA team also emailed the whole team on how poorly the developers
have done in their coding. The developers escalated to their manager
about the documentation errors done by architects.
Write a four page paper in which you:
Identify and evaluate at least three (3) conflict resolution techniques
that can be used by the agile coach to change the dynamics of the team
in the example provided.
Summarize at least five (5) common causes of conflicts in this team
and analyze why agile strategies can be applied to resolve those
conflicts.
Analyze the pros and cons of conflict resolution techniques and their
usefulness in at least three (3) different situations (e.g., levels of
conflicts).
Suggest at least three (3) strategies for an agile coach to use conflict as
a catapult to achieve high performance.