Unsolvable Conflict on Agile Teams ( http :// www . agilejournal . com / articles / columns / articles / 888- unsolvable-conflict-on-agile-teams )
Navigating Conflicts : A Guide to Frosting High-Performing Agile Teams ( http :// www . nxtbook . com / nxtbooks / sqe / bettersoftware _ 0409 /#/ 36 )
Determining how to build a high-performing agile team , while managing conflicts , is a considerable task for any agile coach . In this assignment , you are asked to explore and discuss various conflict resolution methods and determine when and how to use them as an agile coach . You must discuss the techniques in a context of an agile project team environment with various scenarios , and must also demonstrate how you can turn the high-contention situations into high-collaboration situations . For example , the project team has consistently encountered changes of scope by the product owner . The QA team also emailed the whole team on how poorly the developers have done in their coding . The developers escalated to their manager about the documentation errors done by architects .
Write a four page paper in which you :
Identify and evaluate at least three ( 3 ) conflict resolution techniques that can be used by the agile coach to change the dynamics of the team in the example provided .
Analyze the pros and cons of conflict resolution techniques and their usefulness in at least three ( 3 ) different situations ( e . g ., levels of conflicts ).
Suggest at least three ( 3 ) strategies for an agile coach to use conflict as a catapult to achieve high performance .