(http://www.agilejournal.com/articles/columns/articles/892handling-conflict-on-agile-teams-what-to-do-when-a-team-membercomplains)
Unsolvable Conflict on Agile Teams
(http://www.agilejournal.com/articles/columns/articles/888unsolvable-conflict-on-agile-teams)
Navigating Conflicts: A Guide to Frosting High-Performing Agile
Teams
(http://www.nxtbook.com/nxtbooks/sqe/bettersoftware_0409/#/36)
Determining how to build a high-performing agile team, while
managing conflicts, is a considerable task for any agile coach. In
this assignment, you are asked to explore and discuss various
conflict resolution methods and determine when and how to use
them as an agile coach. You must discuss the techniques in a
context of an agile project team environment with various scenarios,
and must also demonstrate how you can turn the high-contention
situations into high-collaboration situations. For example, the
project team has consistently encountered changes of scope by the
product owner. The QA team also emailed the whole team on how
poorly the developers have done in their coding. The developers
escalated to their manager about the documentation errors done by
architects.
Write a four page paper in which you:
Identify and evaluate at least three (3) conflict resolution techniques
that can be used by the agile coach to change the dynamics of the
team in the example provided.