CIS 336 str Course Great Wisdom / tutorialrank.com CIS 336 str Course Great Wisdom / tutorialrank.com | Page 25

Write clearly and concisely about enterprise architecture topics
using proper writing mechanics and technical style conventions.
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CIS 336 Week 8 Case Study 1 Disneys ITILJourney (2
Papers)
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CIS 336 Week 8 Case Study 1: Disney’s ITIL® Journey
Case Study 1: Disney’s ITIL® Journey

Due Week 8 and worth 70 points

The Information Technology Infrastructure Library (ITIL) is a
set of concepts and techniques for managing IT infrastructure,
development, and operations. ITIL offers eight sets of
management procedures: service delivery, service support,
service management, ICT infrastructure management, software
asset management, business perspective, security management,
and application management. Disney began adopting ITIL best
practices in the mid-2000s. Read “Disney’s ITIL® Journey”,
located at http://www.best-managementpractice.com/gempdf/disney_itil_journey.pdf.
Write a two to four (2-4) page paper in which you: