11 ) Which of the following would you expect from a ROWE ( results oriented work environment )?
12 ) Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process , greatly benefiting the customer experience . Enterprise achieved this benefit using which tool ?
13 ) A manager must know enough about the IT architecture and IT infrastructure so that he or she can :
14 ) Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage ?