11) Which of the following would you expect from a ROWE( results oriented work environment)?
12) Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
13) A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
14) Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage?