Church Executive “Church Facility Stewardship” Presented by: Dude S | Page 10

Northridge Church documents
work and increases accountability
with MaintenanceEdge™
Maintenance
Management
CLIENT Northridge Church – Craig Miller, Director of Buildings, Grounds and
Facilities
GEOGRAPHY Plymouth, Michigan
VITALS Three buildings, 20,000 person congregation, 20 facility services staff
CHALLENGES Needed a system to keep track of all work and become more proactive
RESULTS Accountability is easily kept up with, everyone has eyes on what is going
on and where
ADDITIONAL
BENEFITS Reporting allows for data driven decision making
At Northridge Church in Plymouth, Michigan, Craig Miller, Director of Buildings, Grounds
and Facilities made the decision to implement Dude Solutions to help manage the church’s
maintenance. Northridge Church has three buildings, a congregation of 20,000 people, and
a facility services staff of 20.
Miller recognized that a computerized
maintenance management system (CMMS)
Dude Solutions
was needed to keep all of the details of
running the church organized in one place ,
customer service is
“Everyone is busy and we’re open seven days
what sets them apart;
a week. Nobody can possibly remember all
it’s like no one else’s.”
of the day-to-day tasks that go in to running
our church. We cover 90 acres of ground,
from the top of the roofs to the bottom of the
underground areas, and that is just the main campus itself. We host weddings, funerals,
conferences, so we are always on the go and we need to be able to resolve issues quickly.”
After trying multiple other systems throughout the years, Miller decided to choose
MaintenanceEdge by Dude Solutions which includes Work Order and Planned Maintenance.
(Northridge Church also uses InventoryEdge and Facility Schedule by Dude Solutions.) “In
my career I have used twelve different systems and I knew we couldn’t run this organization
without one, plain and simple. The other systems I looked at were high cost and the degree
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