China Fire Bulletin Issue #1 September 2014 | Page 26

MARKET INTEGRITY
商业信誉

Impact of Gray Market and Counterfeit Product FAQ

(3) Chinese fire bureau destroying
counterfeting fire fighting products

Why is it important for the
fire department to buy from an
authorized channel?

It is important for the fire
department to purchase from
legitimate distribution channels
as authorized by the manufacturer
in order to maintain the highest
possible standards of product
quality and reliability and to ensure
that customers' service and support
requirements are met. The buyers
and users at the fire department
will surely judge the brand of
the equipment they purchase
based on its performance, quality,
serviceability and cost of ownership.
Manufacturers make great efforts to
evaluate and qualify their authorized
distribution partners to ensure that
you (the customer/user) receive not
only the best products they can offer
but also the best possible after-sales
experience.
● Example: Recently, there have
been some reports of service
and parts of some imported fire
apparat \