China Fire Bulletin Issue #1 September 2014 | Page 23

MARKET INTEGRITY 商业信誉 Gray Market and Counterfeiting: A Cancer in China's Fire Fighting Market ■ By / Zachary E. Allen (1) Chinese fire bureau destroying counterfeting fire fighting products E very foreign company that has done business in China has encountered some form of gray market or counterfeiting involving their products or designs. A basic understanding of both is critical to the industry, purchasers, users, investors, and other stakeholders. The group that is greatest effected by gray marketing or counterfeited products are firefighters. They rely on the equipment daily, trusting that their leaders made smart purchasing decisions to protect their lives and allow them to do their job well. Part of China Fire Bulletin's mission of helping to improve the fire service, worldwide, is to help our readers understand the dangers of gray marketing and counterfeiting and provide them the knowledge and tools they need to combat this cancer and make smarter, responsible decisions for themselves and their teams, all of who's lives are depending on it. Why is there a need for this CFB column? Reducing counterfeiting and gray marketing activity is important for maintaining the highest possible standards of product quality and reliability and ensuring that customers' service and support requirements are met. The financial impact and customer satisfaction issues resulting from gray and counterfeit market could be significant. The inherent value of fire fighting brands is strengthened when products are delivered through approved distribution partners, ensuring the highest quality product 消防前沿 CHINA FIRE BULLETIN 23