Champion Great Neighborhoods Newsletter FY25 Q1 | Page 6

CHAMPION GREAT NEIGHBORHOODS FY24 ( July - September ) Scorecard Metrics Performance Data for Arlington ’ s Neighborhood Services Departments

POLICE

Dispatched Calls to Police : 28,344 Average Response Time ( Emergency Priority ): 7.96 minutes Volunteer Hours : 4,609 Self Initiated Calls to Police : 12,228

FIRE

Fire Calls for Service : 13,518 911 Calls Answered in 10 seconds or Less : 93.11 % Average Fire Response Time : 5:21 minutes

CODE COMPLIANCE

Code Inspection Activities Completed : 27,582

Average Number of Days Initial Complaint to First Action : 2.37 days

Animal Services Live Animal Release Rate : 78.45 % Cases Resolved through Voluntary Compliance : 91 % Proactive Inspection Activities : 6 % Proactive Commercial Corridor Responses : 2,904 Tool Sharing Program - Tools Checked Out : 616

COMMUNITY ENGAGEMENT

Number of Animal Services Volunteer Hours : 1,455 Citywide Volunteer Recruitment Expansion : 17,161

HOUSING

Use of Federal Funding Allocated to Assist Qualified Persons : 108 % Customer Satisfaction Score of Good or Excellent : 85 %