Champion Great Neighborhoods FY24 Q2 Champion Great Neighborhoods FY24 Q2 | Page 5

CHAMPION GREAT NEIGHBORHOODS FY24 Scorecard Metrics ( October - December )

Performance Data for Arlington ’ s Neighborhood Services Departments

POLICE

Dispatched Calls to Police : 27,301 Average Response Time ( Emergency Priority ): 7:08 minutes Volunteer Hours : 4,826 Self Initiated Calls to Police : 11,796

FIRE

Fire Calls for Service : 13,500 911 Calls Answered in 10 seconds or Less : 91.65 % Average Fire Response Time : 5:30 minutes

CODE COMPLIANCE

Code Inspection Activities Completed : 18,947

Average Number of Days Initial Complaint to First Action : 2.04 days

Animal Services Live Animal Release Rate : 82.24 % Cases Resolved through Voluntary Compliance : 80 % Proactive Inspection Activities : 18 % Proactive Commercial Corridor Responses : 1,922 Tool Sharing Program - Tools Checked Out : 293

COMMUNITY ENGAGEMENT

Number of Animal Services Volunteer Hours : 2,062 Citywide Volunteer Recruitment Expansion : 14,900

HOUSING

Use of Federal Funding Allocated to Assist Qualified Persons : 98 % Customer Satisfaction Score of Good or Excellent : 90 %