Champion Great Neighborhoods FY24 Q1 | Page 4

CHAMPION GREAT NEIGHBORHOODS FY23 Scorecard Metrics ( July - September ) ✅

Performance Data for Arlington ’ s Neighborhood Services Departments

POLICE

Dispatched Calls to Police : 66,601 Average Response Time ( Emergency Priority ): 7:15 minutes Volunteer Hours : 7,546 Self Initiated Calls to Police : 11,718

FIRE

Fire Calls for Service : 15,600 911 Calls Answered in 10 seconds or Less : 91.76 % Average Fire Response Time : 5:29 minutes

CODE COMPLIANCE

Code Inspection Activities Completed : 28,810 Average Number of Days Initial Complaint to First Action : 3.32 days

Animal Services Live Animal Release Rate : 80 % Cases Resolved through Voluntary Compliance : 88 % Proactive Inspection Activities : 10 % Proactive Commercial Corridor Responses : 2,670 Tool Sharing Program - Tools Checked Out : 293

COMMUNITY ENGAGEMENT

Number of Animal Services Volunteer Hours : 1,051 Citywide Volunteer Recruitment Expansion : 16,083

HOUSING

Use of Federal Funding Allocated to Assist Qualified Persons : 99 % Customer Satisfaction Score of Good or Excellent : 90 %