Champion Great Neighborhoods FY23 Q3 | Page 4

CHAMPION GREAT NEIGHBORHOODS FY23 Scorecard Metrics ( January - March ) Performance Data for Arlington ’ s Neighborhood Services Departments

POLICE

Dispatched Calls to Police : 25,747 Average Response Time ( Emergency Priority ): 7:13 minutes Volunteer Hours : 5,022 Self Initiated Calls to Police : 11,670

FIRE

Fire Calls for Service : 12,611 911 Calls Answered in 10 sec . or Less : 92.49 % Average Response Time : 5:27 minutes

CODE COMPLIANCE

Code Inspections Activities Completed : 18,764

Average Number of Days Initial Complaint to First Action : 2.03 days

Animal Services Live Animal Release Rate : 85.36 % Cases Resolved through Voluntary Compliance : 78 % Proactive Inspection Activities : 16 % Proactive Commercial Corridor Responses : 2,309 Tool Sharing Program - Tools Checked Out : 149

COMMUNITY ENGAGEMENT

Number of Animal Services Volunteer Hours : 1,934 Citywide Volunteer Recruitment Expansion : 15,800

HOUSING

Use of Federal Funding Allocated to Assist Qualified Persons : 88 % Customer Satisfaction Score of Good or Excellent : 89 %