Emporia Area Chamber of Commerce and Convention & Visitors Bureau November & December 2017 27
The results of our resident satisfaction survey are in , and it ’ s good news ! The responses show that our residents feel safe and secure in their homes ; nursing staff are courteous , helpful and respectful of privacy ; and our dining area is clean and neat .
The annual survey helps the Emporia Presbyterian Manor leadership gauge how well we are meeting our mission of ensuring residents live the way they want to live . If not , the feedback gives us guidance to make improvements in the coming year .
Emporia Presbyterian Manor scored above average in all resident care levels and on our work attitude survey . Residents gave our staff high marks all around for maintaining a high quality of care and also commented that communication is good between Presbyterian Manor and their family and representatives . They find our community attractive and the environment caring and home-like environment .
We did have some suggestions for improvement . To address these needs , the directors and Executive Director Susan Siepelmeier meet regularly to discuss resident satisfaction throughout the year . “ It is very important to keep this at the forefront all the time as we make decisions throughout our community and in the daily functions of our positions ,” Susan said .
NEW
YEAR ’ S EVE
BRICKHORSE
605 Commercial • Downtown EMPORIA KANSAS USA