For more important information and Frequently Asked
Questions, please visit celebrity.com
BOOKING AND PAYING FOR YOUR RESERVATION
BOOKING A CRUISE
Travel agencies can provide valuable advice and services
to individuals considering a cruise. Celebrity encourages
guests to book their Celebrity cruise through a travel
agent of their choice who understands their individual
needs. Any travel agent used by guests in connection
with making arrangements for their Celebrity cruise, air
accommodations, or any related travel, lodging and tours
is their agent. Celebrity is not responsible for any failure
by guest’s travel agent to remit their deposits or payments
to Celebrity, and they shall remain liable to Celebrity for
any portion of the cruise or related fares that Celebrity
did not receive. Similarly, Celebrity is not responsible
for any failure by guest’s travel agency to remit a refund
from Celebrity to them. Celebrity’s minimum age to
sail unaccompanied on sailings originating in North
America is 21. The minimum age to sail unaccompanied
on sailings from South America, Europe, Asia, Australia
and New Zealand is 18. The Company retains the right,
on rare occasions, to raise the minimum age to sail
unaccompanied on any sailing when local laws require or
permit such a modification. This age limit will be waived
for minor children sailing with their parents or guardians in
adjacent staterooms; for underage married couples; and
for active duty members of the United States or Canadian
military. Certain other restrictions may apply, such as
proof of marriage or proof of active duty military status.
DEPOSITS/PAYMENTS AND CANCELLATIONS/REFUNDS
Deposit requirements are per person unless otherwise
noted. The minimum deposit amount must be received up
to seven (7) days of booking, varying based on prior to
departure. Final payment of the balance must be received
at Celebrity’s offices at least 120 days prior to sailing for
Celebrity Flora SM . If guests booked their cruise through their
travel agency, guests must provide payment to their travel
agent. Travel agents: Make checks payable to Celebrity
Cruises Inc., P.O. Box 025511, Miami, FL 33102-5511. For
express mail or courier deliveries, send to Celebrity Cruises
Inc., 1050 Caribbean Way, Miami, FL 33132, Attn: Cash
Processing Department. If guests booked their cruise
directly with Celebrity, guests may pay us via credit card,
money order or personal check. Celebrity accepts Visa ® ,
MasterCard ® , American Express ® , Diners Club
International ® , and Discover ® cards for individual bookings.
Cancellations must be made by guests or their travel agent.
Depending on when the cruise is cancelled, a cancellation
charge may apply. See chart for applicable late-cancellation
charges for cruises. (Cancellation charges for groups vary
from those for individuals.) No refunds will be made in the
event of a no-show or if guests interrupt their cruise. All
appropriate refunds will be made through their travel
agent. Celebrity is not responsible for any payments
guests made to their travel agent that are not paid to
Celebrity, or any refunds that Celebrity has provided to
their travel agent. Travel agents may impose their own
charges in connection with a cruise. For example, the
travel agent may charge a flat service fee for assistance
with your reservations and a value-added charge for
additional amenities or services being provided by the
travel agent. In addition, travel agents may impose their
own cancellation fees. Any charges or fees of this
nature are a matter strictly between the guest and their
travel agent.
CELEBRITY FLORA SM
Deposit requirements: A deposit must be made in order to
reserve accommodations and receive a written confirmation.
Minimum Deposit Requirements: $900 USD per person
CELEBRITY FLORA
Charges for late cancellation of cruises:
DAYS PRIOR TO SAILING CHARGES (PER PERSON)
119-89 - Deposit $900
88–43 - 50% of Total Fare
(Taxes, Fees, and Port Expenses excluded)
42–22 - 75% of Total Fare
(Taxes, Fees, and Port Expenses excluded)
21 Days or Less - No refund except for Taxes, Fees, and
Port Expenses
SERVICE FEES
Any changes or cancellations to your cruise or air
arrangements (to which a cancellation charge does not
apply) may be subject to additional fees, such as service fees
for documents.
DOCUMENTATION
Guests are responsible for bringing all travel documents,
such as passports, visas, proof of citizenship, and proof
of mandatory inoculations, required for boarding the
vessel in Ecuador and for entry or re-entry into any
countries through which their voyage or other travel
arrangements take them. At a minimum, each guest is
required by Ecuadorian law to have a valid passport with
at least six months validity from the departure date
from Ecuador.
Guests who do not possess the proper documentation
may be prevented from boarding their flight or ship, or
from debarking or entering a country, and may be
subject to fines.
Also, it is important that the name on the reservation be
exactly as it is stated on the passport or other official
citizenship document. If the guest’s name has changed
since the document was issued (i.e. marriage/divorce), it is
required that the document be updated with the new name,
or provide official supporting document(s) of the name
change. Otherwise, it may result in delay or possible denial
of boarding. Visit celebritycruises.com/documentation for
up-to-date information on documentation.
For additional passport information, visit www.travel.state.gov
or the passport service of your choice, such as CIBT - Passport
And Visa Service at www.cibt.com/celebrity. For more
information on Special Groups (requirements for U.S. and
Canadian children, groups of children, U.S. Military...), please
visit www.cbp.gov/travel.
GUEST LIABILITY
If, as a result of guests' lack of proper documentation, a
fine or other cost is incurred by Celebrity Cruises, guests
agree to indemnify Celebrity Cruises for such expenses. It
is the sole responsibility of the guest to identify all travel,
inoculation and health requirements and obtain and have
available, when necessary, the appropriate valid travel
documents, such as passports and visas; inoculation
documents, such as Yellow Fever certificates; and other
health requirements.
GUEST CONDUCT
Flora limits their rights against both the Carrier and
Celebrity. Among other things, the Cruise Ticket Contract
sets forth limitations on the time frames in which claims
may be made and suits filed against the Carrier or
Celebrity. It is important that guests read all of the terms
and conditions of the Cruise Ticket Contract, paying
particular attention to sections 11 and 12. The carrier for
Celebrity Flora sailings is Islas Galapagos Turismo y
Vapores C.A. (hereafter “IGTV”) NOTE: A Cruise Ticket
Contract must be signed by each guest prior to boarding.
(Copies are available upon request and may be available
online at celebrity.com/cruiseticketcontract.)
GUEST CONDUCT POLICY
The Guest Conduct Policy (GCP) is a written code of
behavior that is expected of all guests sailing on a
Celebrity cruise vacation. It is available for review online at
celebrity.com and at the Guest Relations Desk. A copy
also is placed in each guest stateroom. The GCP is
intended to help ensure that all guests are able to
participate in a safe and enjoyable cruise experience.
Failure to act in accordance with the GCP will result in
consequences; up to removal from a ship at the next
port-of-call, intervention by law enforcement, and denial of
boarding on future cruises. The terms and conditions set forth in this brochure shall
also apply. Any and all information contained in this
brochure, including prices and terms and conditions, is
subject to change at any time without notice. In the event
of any conflict between (on the one hand) the terms and
conditions of this brochure, any advertisements or offers
related to a Celebrity Flora voyage, or any oral or written
representation of any Carrier or Celebrity representative
and (on the other hand) the Cruise Ticket Contract, the
terms of the Cruise Ticket Contract shall govern.
REFUSAL OF BOOKING REQUEST OR PASSAGE
We are delighted to have provided safe and enjoyable
cruises to our guests over the years. To facilitate our
ability to continue to provide safe and enjoyable cruises
to our guests, we reserve the right to refuse to accept a
booking request from an individual or group and reserve
the right to cancel an existing reservation. For more details,
see our Refusal to Transport Policy and Guest Conduct
Policy, both of which are available online at celebrity.com.
The Refusal to Transport Policy provides, among other
things, that a booking request may be denied, for example,
where the guest’s conduct on a prior cruise has resulted
in disciplinary measures by Celebrity Cruises, Royal
Caribbean International ® , Azamara Club Cruises ® or any
other affiliated cruise line. Please note the ability to accommodate guests with
special needs aboard the vessels in the Galapagos Islands
is limited. The Galapagos vessels cannot accommodate
guests who are full-time wheelchair users. In addition,
the land portion of these vacations, including Quito and
Galapagos in Ecuador, as well as Lima, Cuzco and Machu
Picchu in Peru are not suited to persons who are full-time
wheelchair users. A guest on a Celebrity Galapagos
vacation must be able to ascend or descend steps into a
motor coach, walk and/or climb over uneven ground for
extended distances, get on and off Zodiacs on both wet
and dry landings, and be able to climb stairs. Celebrity
Flora does not offer accessible staterooms.
Celebrity is not liable for its refusal to transport any
passenger or for its removal of any guest in accordance
with these policies. In addition, Celebrity shall not be
required to refund any amount paid by any guest who must
leave the cruise vacation prematurely pursuant to either
policy, nor shall Celebrity be responsible for lodging, meals,
return transportation or other expenses incurred by the
guest or for any consequential or punitive damages.
Any dispute between a guest and Celebrity in connection
with a guest’s cruise booking or cruise shall be litigated, if
at all, in and before a court located in Miami, Florida, U.S.A.,
to the exclusion of the courts of any other state, territory, or
country.
PASSAGE TICKET CONTRACT
The transportation of guests and baggage on Celebrity
Flora is governed by the terms and conditions of the Cruise
Ticket Contract included as part of the cruise
documentation. The Cruise Ticket Contract, which is
between the carrier Islas Galapagos Turismo y Vapores
C.A. (hereafter “IGTV”) and guests for sailings on Celebrity
GUESTS WITH DISABILITIES AND SPECIAL NEEDS
Guests should be reminded that Celebrity is not required
to provide personal assistance (e.g. assisting with eating,
dressing, toileting, lifting, etc.), and therefore, guests
requiring assistance with these functions should consider
these needs when making a booking.
Guests should contact our Access Department in writing
via e-mail at special_needs@celebrity.com or via fax at
954-628-9622.
ONBOARD PHYSICIANS
CELEBRITY’S LIABILITY
Guests release Celebrity from any and all claims for
loss or damage to baggage or property, or for personal
injuries or death, or for loss from delay, arising out of
the acts, omissions, or negligence of any independent
contractors, such as air carriers, hotels, shore providers,
restaurateurs, transportation providers, medical
personnel, or other providers of services or facilities.
Under no circumstances does Celebrity’s responsibility
extend beyond the vessel. All arrangements made for the
guest with independent contractors are made solely for
the convenience of the guest and are at the guest’s risk.
Celebrity disclaims all liability for damages for emotional
distress, mental suffering, or psychological injury of any
kind, under any circumstances, except to the extent such
disclaimer is prohibited by 46U.S.C.A4183c.(b).
GUEST LIABILITY
Each guest agrees to indemnify Celebrity for all penalties,
fines, charges, losses, or expenses incurred or imposed
upon Celebrity by virtue of any act, omission, or violation
of law by the guest. Each guest, or if a minor, his or her
parent or guardian, shall be liable to and shall reimburse
Celebrity for all damage to the ship and its furnishings and
equipment, or any property of the ship, caused by any
willful or negligent act or omission on the part of the guest.
SAFETY AND SECURITY
Q: Are there security professionals on board?
A: Yes, Celebrity ships are staffed with a Chief Security
Officer and dedicated onboard security team that
sails with the ship at all times.
Q: Are cruise destinations safe?
A: Celebrity offers vacations to locations where guests
want to travel; and while the safety and security of our
ships, guests and crew is very important to us, we
recognize that people have differing opinions and
thresholds for what they consider safe and secure.
Information about the security situation in destinations
around the world is publicly available on regularly
updated travel security and government websites. Just
as for land vacations, this is helpful and important
information for guests to consider in preparation for a
cruise vacation. We strongly recommend that guests
and their travel agents obtain and consider such
information when making travel decisions.
TRAVEL PROTECTION
Q: Is cancellation coverage available?
A: The CruiseCare ® Cancellation Penalty Waiver Program
waives the non-refundable cancellation provision of
your Cruise Ticket Contract and pays you the value of
the unused portion of your cruise vacation in the event
that you or your traveling companion need to cancel the
cruise for covered reasons. If you need to cancel for any
other reason, you may be eligible for Cruise Credits
equal to 75% of the non-refundable value of your
prepaid cruise vacation.
Q: Will guests need extra insurance?
A: Because our liability for loss or damage is limited by the
Cruise Ticket Contract, we recommend that all guests
check their own insurance coverage prior to departure.
For some peace of mind, Celebrity Cruises’ CruiseCare
Travel Insurance Program offers competitive medical,
baggage, and trip delay coverage for the duration of
their cruise vacation.
Q: Is there any baggage protection?
A: Our optional CruiseCare Travel Insurance Program
provides up to $1,500 in baggage protection due to loss,
theft, or damage. Should guests’ bags be delayed by the
airline for more than 24 hours, they may be reimbursed
up to $500 toward any purchase of necessary items.
CELEBRITY CRUISECARE
CruiseCare Cancellation Penalty Waiver Program
If your plans go awry and you cancel—or interrupt—your
cruise vacation (for covered reasons), Celebrity Cruises will
waive the non-refundable cancellation provision of your
Cruise Ticket Contract and pay you the value of the unused
portion of your prepaid cruise vacation. Also, should you or
your traveling companion need to cancel the cruise for any
other reason, you may be eligible for Cruise Credits (up to
75% of the non-refundable, prepaid cruise vacation cost).
Brought to you by Celebrity Cruises*.
*For NY residents, the CruiseCare Cancellation Penalty
Waiver Program is underwritten by Arch Insurance Company,
Jersey City, NJ; NAIC#11150 under Policy series LTP2013.
CruiseCare Travel Insurance Program
CruiseCare provides coverages to protect you during your
covered trip, as follows:
• Trip Delay—Up to $500: If you miss the departure
of your trip due to covered carrier-caused delays or
other covered reasons, CruiseCare Travel Insurance
reimburses you for additional accommodations,
meals and “catch-up” transportation expenses.
• Baggage Protection—If guest baggage or personal
effects are lost, stolen or damaged, CruiseCare
Travel Insurance will cover up to $1,500. If guest bags
are delayed or misdirected for more than 24 hours,
CruiseCare Travel Insurance may reimburse you up to
$500 for the purchase of necessary personal items.
• Medical Expenses—Up to $10,000: Should guests
become injured or sick during their vacation,
CruiseCare Travel Insurance will reimburse them for
necessary medical expenses for up to one year from
the date of their accident or illness. This coverage is
especially important, as Medicare and many private
insurance policies generally do not cover guests
outside of the U.S. or Canada, and many HMOs do not
cover them outside their provider area.
• Emergency Evacuation—Up to $25,000: In the event
that a covered illness or injury requires air or ground
transportation to a specialized facility or to return to
their place of residence, CruiseCare Travel Insurance
provides for covered medical services and supplies
(coordinated by our 24-hour assistance provider to
help ensure their safe transport).
Underwritten by Arch Insurance Company, Jersey City, NJ;
NAIC#11150 under Policy series LTP2013
CruiseCare Worldwide Emergency Assistance
You won’t have a care in the world with access to 24/7
global network to assist you on your travels, including
CareFree™ Travel Assistance, Medical Assistance and
Emergency Services. CareFree™ Travel Assistance
includes assistance with travel arrangements (such as
luggage locator), pre-trip information (such as passport
requirements and weather advisories), as well as
documents and communication (including lost travel
documents and live email/phone messaging to family and
friends). Medical consultation and monitoring,
coordination in the event of a medical evacuation or
repatriation, and referrals to emergency legal services are
also available 24/7. Provided by On Call International.
Celebrity CruiseCare Help
If you have any questions concerning Celebrity CruiseCare
Vacation protection plan and pricing, please call Celebrity’s
CruiseCare Help Line at 800-797-4516 or
visit celebrity.com/cruisecare
DISCLAIMERS
INFORMATION SUBJECT TO CHANGE
Each Carrier’s itineraries and routes, pricing, policies and
procedures are constantly evolving. Celebrity has strived
to ensure that all information listed in this brochure was
correct at the time of printing. However, any information
contained herein is subject to change without notice, and
each Carrier and Celebrity reserves the right to refuse to
honor any prices or other information that were erroneously
printed or quoted. Celebrity reserves the right to correct
errors or omissions. Maps are for informational
purposes only.
CELEBRITY CRUISES ®
Celebrity Cruises sailings may be operated by Celebrity
Cruises Inc., or its affiliates, including but not limited to
RCL Cruises Ltd. and, with respect to Celebrity Xpedition ® ,
Celebrity Xperience SM , Celebrity Xploration SM , and Celebrity
Flora SM sailings in the Galapagos Islands, IGTV or
Oceanadventures S.A. See guest’s passenger ticket
contract for the identity of the specific operator/carrier for
your sailing. Your operator/carrier, or another member of
the Celebrity group of companies, acts as an intermediary
between you and any airlines, hotels, transport operators,
shore excursion providers, and other contractors providing
any third party services to you. For more details, see
passenger ticket contract.
Celebrity Flora is equipped with a medical facility. One
licensed Physician (licensed under Ecuadorian law) is
normally in attendance on board. The medical services
and medications kept on board are extremely limited, and
guests must bring an adequate supply of any specific
medications they need. The medical facility is not intended
or designed to serve as a clinic for guests, and the use of
those facilities (including any medications obtained there
from) will result in a charge to the guest.
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