CCR CSR FCFS Impact Study | Page 2

Table of Contents

Table of Contents

EXECUTIVE SUMMARY 2
I.
INTRODUCTION
3
1.1. BACKGROUND
3
1.2 SURVEY CONTEXT AND OBJECTIVES
4
1.3 METHODOLOGY
4
II. SURVEY RESPONDENTS 6
III.
SATISFACTION LEVEL
7
3.1 SATISFACTION WITH THE PROGRAM
7
3.2 FUTURE PARTICIPATION AND EXPECTATIONS
8
IV.
IMPACT OF FCFS
10
4.1 IMPACT ON CHILDREN
11
4.2 IMPACT ON WORKER-­‐ MANAGEMENT RELATIONSHIP
12
4.3 IMPACT ON WORKER SATISFACTION
14
4.4. IMPACT ON RETENTION
15
V.
SUCCESS, CHALLENGES AND SUSTAINABILITY
16
5.1 SUCCESS FACTORS
16
5.2 CHALLENGES
17
5.3 SUSTAINABILITY
19
VI. SUMMARY AND CONCLUSIONS 20 APPENDIX 1. INTRODUCTION TO FCFS 21
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