D
Diversity | Catalyst
Partner story
Protecting
mental
health at
work
Recently, RSA Motability has
placed huge focus on initiatives
around mental health, as
managing director Cath Frost
explains in this Q&A.
T
ell us a bit about
RSA Motability.
Based in Liverpool, UK, we are
the insurer of motor policies for more than
600,000 Motability customers. The Motability
Scheme enables disabled people in the UK to lease
a new car, scooter or powered wheelchair. We have
around 550 employees who receive over a million
calls from customers per year.
What investments have you made
in mental health?
Our focus for 2018/19 was on understanding
mental health for our customers and our
employees. We’ve created bespoke training
which has now been rolled out to more than 900
employees and suppliers and are working hard
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to create a safe environment in which teams can
freely discuss what’s going on and how we can
support them back to health and provide support
after a difficult call.
We believe it’s good to talk and are trying to
create an environment in which everyone feels
they can share. We have invested in mental health
first aiders and we have a wellbeing room where
people can go and talk.
We know we need to equip our leaders with the
tools and approaches to talk confidently to their
team members about mental health. We don’t want
leaders to become counsellors, but we want them
to provide the right support and encouragement,
and the ability to point their team members to
the right experts. We want to create a learning
platform where leaders can practise having those
conversations to build their confidence.