D
Dexterity | Catalyst
THE NEXT BIG
COMPETITIVE
A DVA N TAG E :
Rethinking
candidate
experience
Scrutinise and enhance your candidate
journey to become an employer of choice.
I
f you think the shortage of hiring talent
is only an HR problem, think again. HR
professionals, business leaders, frontline
employees – all are managing the impact
of continued low unemployment on
every facet of business.
The growing complexity of attracting
and recruiting the people needed to help
organisations thrive is creating real concern for
leaders. PwC’s 22nd Annual Global CEO Survey
cites the lack of “availability of key skills” among
the threats that are top-of-mind for leaders as
they consider growth prospects in the year
ahead (34% believe it is a notable concern).
As the competition for talent remains
fierce, the problem becomes broader than an
inability to hire people, and other parts of the
business begin to suffer. This is characterised
by declining customer experience due to a lack
of (or inexperienced) staff; increasing voluntary
turnover as employees become overworked;
an inability to execute on strategic initiatives
without critical skills and roles, and declining
continuity of leadership and culture with lack
of qualified managers and leaders.
alexandermannsolutions.com
40
Tena Lyons
VP & global head,
product marketing,
Alexander Mann
Solutions
Which factors are key to a positive candidate
experience, according to job seekers?
Clear and regular
communication:
58%
Clear
expectations:
53%
Source: Glassdoor
Feedback on
rejection:
51%