CATALYST Issue 1 | Page 20

Talent Centric How are you future-proofing your organisation? Heads of resourcing outline their priorities for future-proofing talent acquisition and management in their organisations. ‘Listening to learn’ and creating different entry-level paths  Gemma Lines Head of Resourcing, Citi EMEA Following a significant transformation, we are in ‘listen-to-learn’ mode, curious about how other regulated sectors enhance candidate experience, where robotics help and what the ‘Uber’ model of recruiting might look like. Working within a common global framework for recruiting, nuanced locally as required, we’re building a strong social media presence providing flexibility to find passive candidates and to shape a personalised message for them; no mean feat for a business alexandermannsolutions.com 20 that will hire close to 100,000 people a year. We’re also automating where we can, to free recruiters and sourcers to have quality conversations with candidates; an internal mobility team does the same with our people. Diversifying our talent pool is CEO-led, which is exciting and unnerving; we need to create different hiring paths. Traditional graduate recruitment programmes, which are in the DNA of investment banks, can no longer be the only route into our firm.