Responding to the Needs of the Customer
Our philosophy at JSL is that quality is defined by the customer.
We recognize that to remain at the forefront of our chosen markets we have, at all
times, to be responsive to the needs of the people who choose our products.
We continually conduct market research to enable us to build an informed picture of
why our customers buy our products - and, in exceptional cases, why they don’t. By
talking with specifiers, contractors, installers and architects we are able to generate
and bring to the market new products; and we discover ways of improving existing
lines to make them even more user friendly and reliable.
The result of this determined responsiveness is apparent in the new products to be
found in this catalogue.
All of these new products are manufactured to the highest quality standards and
have been designed for ease of installation - factors which have contributed in no
small way to the enviable reputation that JSL enjoys throughout the world.
By using the most modern computer systems and software we are able to process
customer orders quickly and efficiently. At the same time we can provide accurate
information on delivery dates and stock availability so that our customers can plan
their business activities. These systems also allow us to manage our production
more effectively by using materials, resources and scheduling to the optimum
degree.
Making improvements together is the core of our continuous improvement
philosophy and this is supported by an ongoing commitment to investing in our
people.
60`s Portugal
... A Country on the outskirts of Europe
Almost half a century ago Thorbjörnsen family, company founder, realised a need
for electrical material in Portugal. In the 60`s JSL produced electrical material at a
small sca