Canadian Music Trade - August/September 2021 | Page 44

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EMPLOYMENT
Lead Application Specialist / Lighting
JAM Industries , Making the world sound better , one brand at a time ! Do these words sound like music to your ears ? Are you ready to Hear IT , See IT , Live IT and JAM IT ?
Choosing JAM Industries , means joining the largest distributor of consumer electronic goods , pro-audio equipment and musical instruments in the WORLD . Since 1972 , our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering ONLY the best customer service ! Come JAM with us … we not only work hard but play just as hard . Want to take your career to the next level ? Visit our website to view all our current openings ! http :// jamindustries . com / careers /
Ready to join our team ? Here is why we are one big , happy JAMily …
• We got your health in check – we offer a wide range of competitive group benefits such Health & Dental , Vision , Life , Critical Illness , Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program .
• We value work life balance and offer a causal and fun environment .
• Lively social calendar … there ’ s always something for everyone !!
• Generous employee discount on all of our cool gear .
• Convenient location with access to free parking .
• On-going learning opportunities .
• Not to mention the opportunity to work in a highly talented , winning team !
Come groove with us … we are in pursuit of creative , confident , charismatic go-getters !
HPC - Extraordinary working environment !
Harman Pro Canada is an established division of JAM Industries , the largest distributor of consumer electronic goods , pro-audio equipment and musical instruments in the WORLD . Since 1972 , our love of music and audio has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering only the best customer service .
Location : Baie D ’ urfe , Quebec Specifications : Full-time ( 40-hour work week )
Job Overview : The candidate will assist and support management & outside reps in driving adoption of HPC solutions in the Canadian installation market , across all verticals and develop relationships with key Lighting consultants , design / build integration companies . You will work with HPC to develop training curriculum and execute product training for the sales force and customers , as well as assist with event preparations when needed . Lastly , provide technical and logistical support to key influencers and customers and provide feedback market intelligence to suppliers .
44 CANADIAN MUSIC TRADE
What you will do :
• Manage relationships with key influencers ;
• Sustain relationships with key audio consultants and sales reps and customers ;
• Sustain relationships with commercial installation companies and support them in installing and supplying HPC solutions ;
• Develop and sustain relationships with key influencers in other vertical markets such as houses of worship , corporate AV , theatre , conferencing , education , etc .;
• Help grow HPC distributed brands through user case studies and stories suitable for publication in all media ( print , web , social sites etc .).
Product feedback :
• Gather data from influencers , customers , users and the sales channel on products and feedback to HPC to guide future requirements and represent the voice of the customer ;
• Deliver market intelligence .
Technical Marketing :
• Deliver appropriate training as required ;
• Attend trade shows , help with managing technical aspects thereof , man booths at shows ;
• Aid consultants and installation companies in specifying and setting up complex systems .
Product Management :
• If appropriate , you will oversee the sales , purchasing , inventory management and marketing of select brands , to be discussed ;
• Interact directly with suppliers and may assist in product development activities .
What we are looking for :
• Strong existing network of contacts within the Architectural and Professional Lighting market ;
• Expert knowledge of the professional Lighting market and Lighting networking protocols and deployment ;
• Minimum 3 years in product support , sales or management experience ;
• Technical Background ;
• Knowledge of the HPC product range ( additional training will be made available );
• Expert knowledge of the Integration , Commercial , Production , Live and Retail Markets
• Collaborative team worker and someone who will fit in with our existing team ;
• Ability to communicate with Lighting professionals at a high level ;
• Confident representative of sales and marketing team ;
• Ability to travel throughout Canada , the USA and internationally ;
• Bilingual # JAMFAM
While we appreciate your interest , please note that only qualified candidates will be contacted .
JAM Industries Customer Service / Purchaser ( Service Department )
Do you enjoy a “ work hard , play hard ” philosophy ? We do too ! If you are ready to take your career to the next level , then you will want to check this out .
Position : Customer Service / Purchaser ( Service Department )
Location : Baie D ’ Urfe , Quebec
JAM Industries is a leading distributor of consumer electronic goods , pro audio equipment , and musical instruments . To learn more about JAM Industries , please visit our website at www . JamIndustries . com .
What You Will Do
• Answer incoming calls from clients and enter the orders into the ERP system ;
• Follow-up on the status of orders ;
• Prepare credit notes and issue return authorizations ;
• Provide exceptional customer service ;
• Report and resolve any receiving discrepancies ;
• Ensure Logistics and Accounting receive all necessary information regarding waybill tracking , invoices , method of shipment , terms ;
• Successfully manage vendor relationships and create harmonious partnerships with suppliers ;
• Maintain inventory forecasts and ensure accurate data and item set-up for the ERP software ;
• Establish and implement supplier guidelines , obligations , and service levels ;
• Complete regular clerical duties on an ongoing basis .
What We Are Looking For
• 3 – 5 years of related experience in both order entry and purchasing , preferably in a distribution or warehouse setting , with a background in technical support considered an asset ;
• Able to read schematics ;
• Proficiency with Microsoft Office Applications , knowledge of JD Edwards an asset ;
• Excellent communications skills ( written / verbal ) and interpersonal skills ;
• Demonstrated organizational ability and follow-through ;
• Demonstrated ability to work in a fast paced , dynamic environment and can prioritize work ;
• Demonstrated ability to work harmoniously in a team as well as autonomously ;
• Strong attention to detail ; fluently bilingual .
What You Will Get From Working At JAM We offer much more than a fun and casual work environment ! As a member of our team , you will enjoy a comprehensive compensation package including : Group insurance ( medical , dental , life and LTD );
• A complete Employee Assistance Program ;
• Beautiful and current office spaces ;
• A subsidized on-site cafeteria ;
• Generous employee discounts on all products we distribute ;
• Other benefits geared towards our number one priority : our employees ;
• Most importantly , you will also have the opportunity to work with a highly talented , winning team !
Ready to start ? While we appreciate your interest , please note that only qualified candidates will be contacted .