Anderson Vacations / TERMS AND CONDITIONS

Bookings :

Bookings can be made through our friendly reservation staff ,
 or by visiting your local travel agent or travel wholesaler . For best selection and availability , it is recommended tours be booked as far in advance as possible .

Currency :

The prices in this brochure are based in Canadian dollars ( CAD ). We are happy to offer pricing on any of our packages , tours or programs in either Canadian or US dollars . Simply ask your consultant at time of initial enquiry to provide you with a quote in the currency that works for you .

Price Guarantee :

Prices in this brochure are based on costs and exchange rates as of July 1 , 2017 . Should these currency exchange rates change significantly it may be necessary to add a surcharge on the price of your tour . However , no surcharge will be made in respect to exchange rate changes once your tour has been fully paid for and payment received by Anderson Vacations .

Deposit / final payment policies :

A $ 500 deposit per person is required at time of booking to hold your customized Canadian Vacation package . Final payment is requested 60 days prior to departure . If a reservation is made within 60 days of departure , full payment is required at time of booking . Some trips will require a larger deposit .

Cruise line , Rocky Mountaineer and other travel partner deposit and final payment schedules may differ . These will be informed to you at the time of booking .

Changes to reservations :

If you wish to change your reservation after confirmation has been processed and deposit applied , we will do our utmost to satisfy your request . A service charge of $ 100.00 per change will be levied to cover extra administrative and communication costs . Upgrades will be charged at the rate of the upgrade .

Separate supplier change fees may apply depending on the arrangements booked . Any supplier change fees will be passed on to the client .

Cancellations , refunds and transfers :

Should you need to cancel your trip , you ( or your authorized travel agent ) must notify us in writing by letter , e-mail , or by fax immediately . Deposits are nonrefundable , though if you cancel more than 60 days prior to tour departure date , the deposit paid is transferable to any other tour taken within 12 months of the original tour start date , minus a $ 100 per person transfer fee . Less than 60 days prior to departure , all monies paid are 100 % non-refundable , nontransferable . Name changes are not permitted . Insurable risks may be covered under trip cancellation insurance policies , if purchased . We are not able to grant partial refunds for any unused trip arrangements – voluntarily missed meals , sightseeing , transport , etc – after the trip has commenced , or any refunds to trip members who do not complete any portion of the itinerary for whatever reason . All air tickets are non-refundable and valid only for the flight ( s ) indicated . We may cancel departures if forced to do so by circumstances such as war , civil or political unrest or what is commonly referred to as force majeure . In these instances we will refund all passengers in full if cancellation takes place more than 60 days prior to tour start date . If cancellation occurs within the 60 day period , we will offer to postpone your trip to another similar departure within 12 months of the original tour start date ; or , if circumstances do not permit , an alternative will be offered at that time . We will not be responsible for costs associated with re-issuance or extension of visas , airline change fees , or for any compensation . We strongly recommend that all travellers purchase trip cancellation insurance , either through Anderson Vacations or elsewhere , as this may provide coverage under such circumstances . If we cancel your tour due to insufficient enrolment , we will endeavour to find an alternative tour for you . If this is not acceptable , all monies paid will be refunded in full and will constitute full settlement . We will not be responsible for any expenses incurred , such as visas , independently purchased airfare , or any other compensation . Notice of cancellation due to insufficient enrolment in any program will be given approximately 60 days prior to departure .

Travel Insurance :

Anderson Vacations STRONGLY RECOMMENDS adequate travel insurance to all persons travelling to all destinations . Travel insurance can be purchased to cover penalties in the event a customer needs to cancel or change their travel plans due to unforeseen circumstances . Travel insurance can also provide medical and emergency assistance protection during travel , as well as loss and delay coverage .

Visit your travel agent , travel wholesaler or call one of our insurance specialists for more details .

If a traveller does not carry travel insurance , all hospital and medical expenses are the client / traveller ’ s responsibilities . No refunds for unused travel arrangements will be provided in the case of medical emergency .

Visas / Passports :

Holding valid travel documents is the responsibility of the traveller . A passport valid for six months beyond date 
 of travel is required for entry into Canada and several other countries . Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization ( eTA ) to fly to or transit through Canada . If you require an eTA you can apply for this online . Please discuss this with your travel agent or one of our specialists at time of booking .

Documentation :

Travel vouchers , tickets , departure details and supplier addresses will be provided as part of our final tour documentation . All documentation is sent electronically . These are tickets and as good as cash . Lost vouchers will require a $ 50.00 processing fee to resend .

Is there a charge for small groups ( under ten participants )?

We pride ourselves on providing “ a small shared group experience .” In the event that we have fewer than ten participants on a tour we will offer a “ small-group surcharge ” to ensure that the tour runs as scheduled . This fee , which is 15 % or less of the “ land ” portion of the tour , will be offered to you as an option to continue with the trip . This fee will cover the costs associated with handling a smaller group .

Responsibilities :

Anderson Vacations acts only as an agent for the owners and contractors providing transportation , accommodation or other services and is not responsible or liable for any loss , damage or injury , delay or accident due to an act of default of any company engaged in providing service included in these packages . The right is reserved to decline or accept any person requesting a travel package or to refuse to retain a member of a group or individual travel program . Scheduled changes may occur . Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control .

Force majeure :

Anderson Vacations is not responsible for any additional costs , claims , losses , damages , expenses , delays or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers ’ reasonable control . This includes but is not limited to weather , strikes , cancelled 
 or delayed transportation , labour disputes , riots , blockades , wars , terrorist attacks , earthquakes or restraints imposed by government authorities .

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