Camping In Ontario Update Newsletter June 2019 September 2013 | Page 7

7 | september 2013 Responsibilities Responsibilities of Management: • Educate employees ensur compliance with all aspects of the policy. • Demonstrate behaviours that are consistent with the policy. • Provide support and guidance to staff members in fulfilling the policy. • Ensure all staff members are trained according to the requirements of the legislation. • When aware of areas of non-compliance ensure appropriate action is taken. Responsibilities of Employees: • Comply with all aspects of the policy. • Demonstrate behaviours that are consistent with the policy. • Participate fully in training as it relates to this policy. • When aware of areas of non-compliance ensure the supervisor or manager is notified. Becoming Compliant If you have less than 20 employees, providing the training and creating the policy puts you in compliance. If you have more than twenty employees, keep a written copy of the plan on accessible customer service that you created and let your customers know that it’s available. If they ask, provide it in an accessible format like a large format print. Also, keep a training log of the training you provided. Keep track of who you trained, on what and when. Use the Accessibility Compliance Reporting tool at http://www. mcss.gov.on.ca/en/mcss/programs/accessibility/customerService/report_online.aspx to file your report online which indicates that you’ve met the standard. Definitions Taken from the Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/0 Assistive Device • shall mean an auxiliary aid such as communication aid, cognition aid, personal mobility aid and medical aid (i.e. canes, crutches, wheelchairs, or hearing aids etc.) to access and benefit from the goods and services offered by Barrier • means anything that prevents a person with a disability from fully participating in all aspects of society because of the disability Disability • means any degree of physical disability including, but not limited to, diabetes, epilepsy, brain injury, paralysis, amputation, lack of coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, physical reliance on a guide dog, other animal, wheelchair or other remedial appliance or device; mental impairment or developmental disability; learning disability or dysfunction in understanding or using symbols or spoken language; or mental disorder. Support Person • means in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services. Dignity • service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. Equal Opportunity • service is provided to a person with a disability in such a way that they have an opportunity to access Town goods or services equal to that given to others. Integration • service is provided in a way that allows the person with a disability to benefit from the same services, in the same place and in the same or similar way as other customers, unless an alternate measure is necessary to enable a person with a disability to access goods or services. Submitted by Anna Armstrong of CE Safety. For more information, please contact Anna Armstrong at [email protected] or go to www.cesafety.com. DISCLAIMER This information has been compiled from a variety of sources believed to be reliable and to represent the best current opinion on the subject. How­ ever, neither CESAFETY nor its authors guarantee accuracy or completeness of any information contained in this publication, and neither CESAFETY nor its authors shall be responsible for any errors, omissions, or damages arising out of the use of this information. We strive to make our product as complete as possible. However, due to its “generic nature”, CESAFETY assumes no liability for any industry specific information which may or may not be covered. All final, legal, and financial responsibility is assumed by the individual or organization which uses this product. The information contained within this (these) document(s) are solely advisory, and should not be substituted